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Ten One Strategies- Job Opportunity
200 N. Congress Street, Suite 501
Jackon, MS 39201
Association Manager
Job Description
Job Title: Association Manager
Department: Association Management
Reports to: Director of Associations
Location: Virtual/In Office
Overview: The Association Manager is responsible for managing relationships with association members, ensuring their needs are met, and delivering exceptional service. This role involves collaborating with internal teams to drive member engagement and satisfaction while supporting the strategic goals of the association.
Key Responsibilities:
● Serve as the primary point of contact for association members, fostering strong relationships.
● Conduct needs assessments to understand and address member requirements and expectations.
● Develop and execute strategic account plans to align with association goals.
● Communicate effectively with members, providing updates, information, and support.
● Resolve member inquiries and concerns efficiently to ensure high satisfaction.
● Identify and support opportunities for membership growth and retention.
● Plan and coordinate association events to enhance member engagement.
● Provide members with information about association resources and benefits.
● Maintain accurate membership records using association management software.
● Gather and analyze member feedback to drive improvements. Duties:
● Execute assignments from the Executive Director.
● Support regional liaisons, committee chairpersons, and committees.
● Prepare and distribute reports as required.
● Handle administrative tasks such as responding to emails and phone inquiries.
● Assist with membership renewal invoicing and follow-ups.
● Maintain and update membership databases accurately.
● Assist with membership recruitment and retention efforts.
● Coordinate new member orientations and onboarding programs.
● Ensure compliance with association policies and procedures. Qualifications:
● Strong organizational and communication skills.
● Ability to manage multiple projects and meet deadlines effectively.
● Experience in membership development and retention.
● Marketing, sales, and event planning expertise.
● Adaptability to challenges and evolving needs.
● Proficiency in membership management software and digital tools. Preferred Skills and Experience:
● B.A. or B.S. in business management, communications, or a related field.
● Experience in association management, membership services, or a related field (2-4 years preferred but not required).
● Familiarity with trade associations and membership operations.
● Strong writing, research, and analytical skills.
● Experience with social media and digital marketing platforms.
● Nonprofit experience is a plus. This role presents an exciting opportunity to contribute to the success of professional associations by enhancing member value and engagement.
Hotel Sales Manager
Location: Biloxi, Mississippi
Req ID: 40243
Business Type: Casino
Job Description
Overview
Hotel Sales Manager The Hotel Sales Manager is responsible for driving groups, corporate, and convention businesses while supporting the coordination of events as assigned by the Director of Sales. This role focuses on cultivating client relationships, maximizing revenue opportunities, and ensuring seamless communication between sales, catering, and operational teams. The Hotel Sales Manager plays a key role in promoting the hotel’s services, enhancing guest satisfaction, and contributing to the overall success of the property’s sales efforts
Responsibilities
Collaborates with the Director of Sales to develop and implement strategies that attract corporate, government, convention, and banquet business.
Assists the Convention Services Manager during peak periods and prepares Banquet Event Orders (BEOs) for small event-only business.
Supports the Director of Sales in setting annual and quarterly sales goals.
Produces and presents periodic sales performance reports to upper management, including comparisons to budget, prior year results, and other key benchmarks.
Conducts property tours for meeting planners and prospective clients, highlighting all hotel and resort services. Hosts and entertains clients during site inspections, pre-planning visits, and program operations as appropriate.
Partners with marketing leadership develop collateral materials and marketing plans that support both retention of existing relationships and the acquisition of new business.
Coordinates with internal departments and company personnel to ensure the successful planning and execution of conventions, meetings, and special events.
Provides consistently positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and team members.
Maintains a clean, safe, and hazard-free work environment within the assigned area of responsibility.
Qualifications
Ability to work flexible schedules, including nights, weekends and holidays is required.
Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience.
Must be proficient in MS Word, Excel, Power Point, Outlook, Delphi, and LMS.
Ability to establish priorities, meet deadlines and handle multiple simultaneous tasks.
Ability to coordinate events with clients and create Banquet Event Orders based on client details.
Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor.
Excellent interpersonal, organizational and communication skills.
Display strong work ethic and team work.
Ability to maintain strict confidentiality relative to financial data and marketing plans
EDUCATION and/or EXPERIENCE:
* At least five (5) years experience in convention/group sales in a high volume hospitality industry with a 4-year degree in a related field or equivalent work experience.
At least three (3) years experience coordinating events and processing Banquet Event Orders
Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.